To help minimize the possibility of receiving weather related damaged products:
*******Please consider purchasing a cooler pack for any orders specially BUILT BARS containing items that may melt in the warmer weather. We do not offer refunds on any items that may melt after leaving our facility. They can be purchased under cool packs ********
If your order containing chocolate has been in the heat - unpack carton contents without touching individual bars, place boxes in your refrigerator for about an hour. They will reharden and suffer no loss of nutrition.
IP Metrics Weight Loss cannot be responsible for weather conditions which could affect products once an order has left our premises. We promptly ship all orders from our climate-controlled warehouse, but extreme temperature fluctuations during transit are out of our control.
No returns, exchanges or credits are accepted on products that have been affected by melting or freezing.